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Returns & Exchange
We accept returns of any unused and unopened merchandise within 5 days of receipt and accept returns of defective merchandise within 14 days of receipt. All returns must be accompanied by a Return Merchandise Authorization (RMA) number, which may be obtained by contacting a customer service representative either by phone or by e-mail.
The entire staff at ModSaunas is committed to doing everything we can to get your order to you as soon as possible. Our management, purchasing, shipping and warehouse staff work together to ship each order quickly & accurately. Most orders will ship within 1-5 business days. If an item is back ordered for any reason, you will be notified via e-mail. Please note in the special instructions of your order if it needs to be received by a specific date.
Security 100% Guaranteed
We are dedicated to protecting your order information. Because of this, all personal data that is transmitted through our site is encrypted using SSL or "Secure Socket Layer" technology which encrypts your order information to avoid the decoding of your information by anyone other than ModSaunas.
At ModSaunas.com, we are committed to protecting your privacy. This means that we will not distribute, sell or rent your name or personal information about you to any third party without your permission.
Lowest Price Guarantee
ModSaunas.com is committed to providing you with the highest quality products at the lowest prices available. We are committed to competitive prices and will honor our Low Price Guarantee if you find an identical item at a lower price.