- Customer Service
- Terms & Conditions
- Shipping Policy
- Return Policy
- About ModSaunas
- ModSaunas Difference
- Low Price Guarantee
- Contact Us
Terms & Conditions of Use
The information contained in this Site, including but not limited to the rules that govern the use of the Site, is subject to change without notice. Your use of the Site following any such change constitutes your agreement to follow and be bound by the rules as changed.
Copyrights and Trademarks
This website and its contents are intended for your personal use. Unless otherwise noted, all content on this site, including text, graphics, logos, button icons, images, audio clips, and software, is the property of SIMPLYREST, LLC and protected by United States and international copyright laws. All software used on this site is the property of SIMPLYREST, LLC and protected by United States and international copyright laws. Third Party content providers also own copyrights in the content original to it. You may not modify, publish, adapt, transmit, participate in the transfer or sale, exhibit, distribute, display, reverse engineer, decompile, dissemble, perform, reproduce, create derivative works from, or in any way exploit any of the site content, on this site, in whole or in part. You may download or copy one copy of the site content for personal, noncommercial use only, provided that no changes in or deletion of author attribution, trademark, legend, copyright notice, or other proprietary notices shall be made. Downloading or copying site content for other than personal, noncommercial use is expressly prohibited without the prior written permission of us or any other copyright owner. You acknowledge that you do not acquire any ownership rights by downloading or copying any of the product listings, descriptions, or prices, nor may you frame or utilize framing techniques to enclose any trademark, logo, or copyrighted material from the site or use any meta tags or any other hidden text utilizing our names or trademarks, without our express written consent.
You shall be solely responsible and liable for any and all damages resulting from any infringement of copyrights, proprietary rights, or any other harm resulting from any uploading, posting or submission of your content on the Site.
The ModSaunas.com website and logo are service marks of Simplyrest, LLC. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.
Our Electronic Communications to You
You agree to receive communications from us electronically. We will communicate with you by e-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. ModSaunas reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of any order. Prices and availability of products on the Site are subject to change without notice.
To receive a price match discount, please contact us. The price comparison should include shipping, taxes and any other fees or charges. This guarantee excludes closeouts, liquidations, store specific coupons or rebates, and clearance items. We do not match auction sites (e.g. eBay). Sorry, but ModSaunas cannot price match orders placed previously or already received. ModSaunas reserves the right to refuse to match a competitor's price for any reason, at any time.
ModSaunas and its affiliates attempt to be as accurate as possible. However, we do not warrant that product descriptions, images or other content of this site is accurate, complete, reliable, current, or error-free. Errors will be corrected when discovered, and ModSaunas reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted). In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. We apologize for any inconvenience this may cause you.
Our websites are general audience sites. Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.
By making a purchase, you are agreeing that you are at least 18 years of age (or supervised by a legal guardian) and legally bound to these terms and conditions.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including of an Simplyrest, LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Links to/from This Site
ModSaunas.com makes no claim or representation, and accepts no responsibility, regarding the quality, nature, or reliability of the sites accessible by hyperlinks from this Site, or Web sites linking to this Site.
- Orders may be cancelled within 24 hours at no charge.
- After 24 hours and until the order has shipped, orders may be cancelled at a charge of 15%.
- Shipments that are refused or returned as undeliverable will be processed as a refund according to our return policy.
- *Note* - Orders placed for rushed processing and custom orders will not have a cancellation period, and will be subject to the terms of the return policy after placement.
- No unauthorized returns will be accepted.
- Authorization to return must be obtained from ModSaunas.com via e-mail.
- All returns are subject to manufacturer approval and must be shipped back to the respective manufacturer at customer’s expense.
- Items must be in new condition with original packaging. Manufacturers will not accept any items that have been used or installed.
- Approved returns are subject to shipping fees incurred both ways as well as all manufacturer restocking fees. Please contact us for more information.
- Please open and carefully inspect your package upon receipt. You must notify us within 5 business days if you received a damaged or defective product. It will be repaired or replaced at no charge to you.
- For Oversized Delivery Items, damage must be documented on delivery paperwork. Please refer to the "Oversized Delivery" section.
- After 5 business days all products will fall under the warranty of their respective manufacturer. Please refer to any warranty information that came with your items for further instructions.
Oversized Delivery Policy
Oversized items, like Steam Showers and Saunas, are delivered via freight carrier directly to your address. This process usually takes 1-6 weeks. Please allow an additional week for more rural areas.Important Information:
- The freight carrier will contact you with the telephone number(s) you provided us at checkout. Please make sure these are accurate.
- The freight carrier will contact you 24-48 hours in advance to schedule delivery. Available delivery times will vary depending upon the freight company's schedule.
- Most items will be delivered to only the nearest ground level entrance of your home/business. Exceptions include apartments and unusual driveways. Many freight carriers will provide stair service or bring the item(s) to a specific room for an additional fee. Please contact us for more information on additional services available.
- Before signing the delivery receipt, inspect the carton(s) for damage (including dents, crushing, creasing, tears, etc) and note this on the receipt. The driver is not required to wait for you to unpack the item unless visible damage is seen.
- If during delivery, it is obvious the item(s) are damaged, you may ask the driver to unpack and inspect the contents with you. If damage is found, clearly note it on the delivery receipt and write "Refused due to damage". Be sure to keep your copy and Contact Us immediately.
- After you accept delivery, it is a wise idea to keep all packing slips for at least 30 days.
Additional fees may apply for the following:
- Redelivery: If you miss your delivery appointment, the freight carrier may charge you a fee ranging from $25-$125. The decision to redeliver is solely that of the freight carrier. Your item(s) may be redelivered to the manufacturer if you miss you appointment or if the freight company is unable to contact you. In the event this occurs, the cost of return shipping will be deducted from your refund. Please see the Refused Delivery section.
- Storage Charges: You have 1 business day to respond to the freight carrier once they contact you to arrange delivery. If the freight carrier has not heard from you and needs to store your item(s), you may be charged storage fees around $50/day. Storage fees may also apply if you are not able to accept delivery within 3 business days of the carrier contacting you.
- Refusal of Delivery: You will be responsible for the total shipping costs for the refusal/return of any non-defective or undamaged item. This includes shipping to you and return shipping. Items that are assessed return restocking fees by the manufacturer will have the fees deducted from the refund. Return shipping fees are to be paid directly to the freight company prior to shipment. If fees are not paid in advance, they will be deducted from your refund.
- Extra Labor Fees: If you would like your item(s) to be carried into your home or up any stairs, additional fees may apply. Additional fees also may result if your home/business has a steep slope leading to the entranceway. These fees are usually around $25-$50 and are negotiated and paid directly to the driver. Extra options are not available from all freight carriers.
By purchasing an oversized item, you authorize ModSaunas.com and/or the freight carrier to assess any additional fees as necessary to credit card according to the terms above.
Warranties and Disclaimers
ModSaunas.com intends for the information and data contained in the Site to be accurate and reliable, however, since the information and data have been compiled from a variety of sources, it is provided "AS IS." You expressly agree that your use of this site is at your sole risk. Simplyrest, LLC EXPRESSLY DISCLAIMS all warranties and/or conditions, express or implied, as to any matter whatsoever relating to or referenced by this site, including, but not limited to, the implied warranties and/or conditions of merchantability or satisfactory quality and fitness for a particular purpose and non-infringement.
Learn more about product warranties on individual product pages or by contacting us.
IN NO EVENT SHALL MODSAUNAS/SIMPLYREST, LLC OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DISTRIBUTORS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE BE LIABLE TO ANY USER OF THE SITE OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA OR LOSS OF USE) ARISING OUT OF THE USE OR INABILITY TO USE THE SITE OR ANY INFORMATION CONTAINED THEREON, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE, EVEN IF MODSAUNAS HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.
You hereby acknowledge that the preceding paragraph shall apply to all content, merchandise and services available through the Site. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law.
This Web site is operated by Simplyrest, LLC from its offices in Tempe, Arizona, USA. The law of the State of Arizona shall govern these terms and conditions, without reference to its choice of law rules. Simplyrest, LLC makes no representation that the information in the Site is appropriate or available for use in other locations, and access to the Site from territories where the content of the Site may be illegal is prohibited. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.
All rights reserved.
- Contact Us
- Call 1-888-557-2862
- Fax: 480-446-3038
- E-Mail Contact Form
- Our Mailing Address
2010 E University Dr, Suite 23 Tempe, AZ 85281
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